HVAC Support Technician

This position will provide service and support to customers with an emphasis on technical inquiries. You will instruct customers on the proper application, selection and installation of a variety of venting and ventilation products. This position will also assist in customer support through planned and pro-active customer follow-up.

Responsibilities:

• Answer phones and e-mailed inquiries about product selection, application and troubleshooting product.

• General customer service and support of inquiries involving Purchase Orders.

• Pro-active customer service and support follow-up.

• Monitor industry chat rooms and respond to relevant topics and issues.

• Working knowledge of Microsoft Office, Excel, and Outlook

• Solid math skills with the ability to establish factors and numerical data

• Excellent customer service and communication skills

• High School Diploma

• 2 or more years education or experience in HVAC or electrical Preferred

Please send resume to Patty for consideration and a detailed description, Salary based on experience. My client offers a great work environment, and excellent growth opportunities.

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